Quote:
Originally Posted by why?
Right, so shops are never supposed to help out their customers, or do anything that they don't make tons of cash on.
Nice fantasy you have there.
In the real world, shops will help people install parts, and then they will get extra business from those same people in the form of new orders and a new customer. Happens all the time. They also get word of mouth advertising from a happy customer.
Only place that doesn't happen is at dealerships, because they don't need the business, they are busy raping their customers pocketbooks as much as possible.
|
A shop I know, when the owner bought it, turned away about 100k/year's worth of BYOP customers. Turning away BYOP customers isn't about making more money, it's about not having the liabilities associated with it.
I'm not saying it's never done, we do it sometimes, but we don't have BYOP customers, we have good customers, and if one has a special case, we can accomodate. The "good word of mouth" from a one time customer that got his parts installed is worthless, it'll only attract other one time customers that want their parts installed.
Dealerships are another beast entirely, because they get paid by the warranty, not you, and the warranty isn't going to pay to install some dude's parts. And if your car isn't under warranty, what the hell are you doing at the dealer unless it's a ridiculous special case like I had last week, recalibrating an SMG control module on an '03 Z4 after the shift travel and gate position sensors were replaced.
Now the thread has been derailed enough. OP's problem, That's BS, after a week they should goodwill that on warranty. Raise a stink.