Quote:
Originally Posted by RZNT4R
To a shop or kitchen, bringing your mats in is a very unwanted liability. If your steak is bad, it's still their problem because they cooked it, if your part is bad, it's still their problem because they installed it, and they're stuck warrantying a part they had nothing to do with and can't turn around to a parts supplier for compensation.
Suppose we install a clutch that develops a defect, we turn around to our supplier for a new one and they eat part of the labor on the warranty job. If we I stall your clutch that has a defect, we eat the clutch and labor on the warranty job.
BYOP is terrible manners. Buy your own parts if you install them, that's fine, but don't bring that crap to a shop.
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Right, so shops are never supposed to help out their customers, or do anything that they don't make tons of cash on.
Nice fantasy you have there.
In the real world, shops will help people install parts, and then they will get extra business from those same people in the form of new orders and a new customer. Happens all the time. They also get word of mouth advertising from a happy customer.
Only place that doesn't happen is at dealerships, because they don't need the business, they are busy raping their customers pocketbooks as much as possible.