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Originally Posted by Ohio Enthusiast
My experience was that some dealers still aren't up to speed with Internet sales - they'll steer you to a phone call or coming in person, even in the current stay-at-home times. I needed to repeat myself a few times over email that I'm serious and want their best price. Still didn't work for all of them, though. Some dealers don't even respond to Internet queries.
Once you get a final out the door price, the breakdown doesn't really matter - if dealer A has an extra $250 in fees but drops the car price by $500, I'd buy from them. In my experience getting the out the door price is actually quite easy, probably more so than getting the sell price of the car.
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I was also emailing them and talking via their website chat, they pretty much flat out refused to talk to me any further unless I changed my mind about going to visit. So that irked me a bit, like dude... You don't want to discuss prices over the phone and all that?