[soundman98]

i would never use a company recommended by the insurance company. currently, about 75% of the people i know that have gone this route have horror stories.

insurance typically guarantee's any of the work they pay for no matter what.

being that it's a metallic color, the respray is difficult-- they usually need to blend the paint further past the replaced area, otherwise the metal flake lays different and looks 'off'.

i believe your buick is new enough it won't be a problem, but if they say anything about aftermarket replacement parts, insist on oem parts. aftermarket parts have horrific fitment, no matter what they say.

avoid 'chain' stores. the good body shops around me are all family-owned small time shops.