Quote:
Originally Posted by Bach415
If a certain person in that job does not know how to drive manual, it is their duty to find someone that can rather than getting taught on the spot with a customer's car.
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^This
Quote:
Originally Posted by Leonardo
OP, I understand your frustration. I think a very diplomatic and calm approach, with the head manager, would be the best way to go about getting some sort of compensation.
The "con" goes like this:
Complement them for taking the time to hear you. Use their name and look them in the eyes. Acknowledge they have the power.
Now the tricky part. Guide them to the conclusion that helping you is actually easier than not helping you. This works. 
Also, have realistic expectations of what you will get. They are not going to give a pile of cash. Maybe a free car wash, IDK. It doesn't hurt to ask. And, if things go well, you might be pleasantly surprised what they offer.
My dad always said: "The squeaky wheel gets the grease!"
Good luck! |
I mean I'm not trying to "get" anything out of this, other than an on-record acknowledgment that it occurred and ideally some reinforced training for the parties involved so that it doesn't happen to another customer. Definitely not looking for another car wash from them, but I could see that being an appropriate level of apology if I wasn't averse to the idea.
Quote:
Originally Posted by Tcoat
OH for f's sake this is rich! What a fucking waste of everybody's time.
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Yep, such a big waste of time that you felt the need to waste even more time responding. That seems like an intelligent reaction.
Again, thank you all for the opinions/advice...and for the laughs, of course.
