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I don't own any coilovers for the matter, so take my advice with a grain of salt.
I did watch a video of an unboxing of the KW clubsports. It could be a possibility, that someone else bought these, opened the box, but didn't end up using them. Then taped up the box, and hence the reason, no straps on the box.
The delivery guys rarely ever handle packages with care, so boxes that don't look in the best condition aren't a surprise to me, ever.
Did you actually open the box, and check the contents inside?
If you're still unsatisfied or unsure about the product after you open the box, then contact 86speed at that point, and voice your concerns.
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