Quote:
Originally Posted by DeadBRZ
It appears that way. Here's the response from the Gen Manager.
Thank you for your email. Today I spoke to S*******t regarding the vehicle, S**** informed me that he has shown the images to Subaru Canada Tech Line, a senior technician in our shop and our service representative at Subaru Canada. All parties concur that the remnants of sealant did not create the problem Therefore our conclusion is the repair performed did not create the mechanical failure.
My issue is "the remnants of sealant" comment. There should be NONE.....period.
This sounds a lot like a judge and jury that are life long friends with the accused.
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Ask to be cc'd on that. or Forward the contact information to you. Opinion of "Senior tech" at the shop thats paid by the dealership so not worth squat. Service Rep is not an engineer or tech in any way.
Dealerships are dirt humans.