Quote:
Originally Posted by gravitylover
You've printed that out and you have a screenshot right? Send an email and explain that they've released documents that state differently than what you were told and you'd appreciate it if they would review the "case" again. Add the picture and ask if it's possible that another piece is blocking a passage somewhere? I would think that if you had someone reasonable looking at it they might get it and do the right thing.
IMO zero is acceptable. I'm having issues with mine too. I was having nasty noises on warm startup within the first 2k miles so I brought it back in and they pulled the pan and sure enough there were bits of sealant. The tech agreed that the noises were most likely due to mild oil starvation on startup. They cleaned it and changed the oil and filter again and the tech was feeling pretty good about it. I'm still getting knocking, grinding noises occasionally (particularly when the car was parked nose up) so may bring it back in again next week and see what can be done because I need to drive it down to Florida first week of February so it needs to be reliable for a 3k mile, 12 day trip.
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I've decided to escalate further up the chain. From the Service Manager to the General Manager. Outlining my conversation with the service manager and quoting from the bulletin. I don't think they have any legal basis to refuse covering repair since the service documents specifically warn about pieces (large and small) of sealant left behind causing problems. This might require a lawyer at some point but I hope not. I feel they should be recalling all of the cars that had the recall work performed for inspection before further damage occurs. What happens if recall work was performed but causes an engine failure leading to personal injury. Many people are not aware of subtle noises prior to catastrophe.
This is so frustrating, I went through something similar with my 2013 Elantra GT. I bought it brand new. I knew how it sounded brand new. Changed my oil earlier than recommended. Used full synthetic from the start. Then I started hearing the dreaded ticking and knocking on cold starts (after 15k). Took it to the dealer and they tried to say it was the fuel injectors. Found out after I sold it that they are now providing extended warranty's on some models due to debris left in the casting during manufacturing causing abnormal wear of the motor. At least they are slowly admitting to the problem and are taking care of it.