Quote:
Originally Posted by killmequickly
This is the exact point I was trying to make. ...
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As I said, even in those one or two cases it was a qualified "manufacturer" answer, but from what I can tell most of their response has been to either help the owner with the dealer, or to clarify instructions that were not being followed properly. The dealer or its representative still made the error.
I liken it to an HVAC company with an authorized Trane sticker on the side of their truck, inadvertently blowing up the condenser in my AC when working on it. It would expect the HVAC company to fix it, not Trane.
99% was hyperbole to prove a point, and I didn't think anyone would take it as fact. Again, all dealerships have some type of identifier in them. There are no US Toyota dealers named "Toyota", where there are no McDonald's named "Joe's McDonalds" or "McDonalds of Burgerville". I also think most reasonable people know the difference between dealer and manufacturer, and if they don't understand it once it is explained.
As far as the rest, well, I guess we'll agree to disagree. We aren't going to be able convince the other differently anyway.