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Originally Posted by killmequickly
I just have to point out as I have before that these statements are not entirely correct....
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Not sure I agree with you. First, I don't know a single person that doesn't understand car dealerships are not owned by the manufacturer. Heck, 99% of the time the owner's name is on the sign outside. In addition competing advertisements between dealerships makes it clear that "Joe's Subaru" and "Mary's Subaru" are two very distinct organizations both claiming they are better than the other.
That is completely different from, say, McDonald's where there is no indication of the ownership, except maybe on a small sign in the building, and the advertisements or all corporate level. In addition, in these types of franchises the location is a "manufacturing or co-manufacturing site" more than a "sell an end product" site.
In each of the questions you asked, to me except for maybe one or two, the answer is the "the dealership or its employee". Even in the case where there was additional instructions/training provided by Toyota/Subaru it was clarification of the proper technique but my understanding it was not a change to the proper technique given in the original documentation.
The original instructions didn't say "put gobs of compound all over the engine and don't worry about it falling into the ports". It was more the later instructions said, "OK, you guys are doing this right, let me clarify"