Quote:
Originally Posted by Lonewolf
For such a labor intensive job (for the average shop tech) Toyota and Subie did not provide adequate compensation time for completing this job carefully in the very beginning of the recall. Many of the problems after the recall was first issued (in addition to misapplication of sealant) were due to a bunch of techs rushing things to get under the billable time constraint for warranty work. As techs became more familiar with the process they could have revised down the amount of time designated for the recall repair. Some techs will always rush and be sloppy no matter what, but this likely would have helped with several of the first recalls performed which resulted in problems for owners.
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This may be true in Toyota's case as I don't have access to their repair information or their warranty time paid, but in Subaru's case, they pay plenty of time for the tech to perform the repair properly, and their time has not changed since the recall was released.
And again, quality issues due to a technician trying to "beat" the billable time isn't really either Toyota or Subaru's fault unless the time allowed was was too little to reasonably complete the repair. In Subaru's case the repair pays the technician 12.5 hours (almost 2 days of work).