Quote:
Originally Posted by Snow27
I understand what you're saying, but from a consumer perspective, neither dealers nor Subaru are taking any responsibility and the issue isn't being addressed. This would be a whole lot less of an issue if there weren't 10x more dead cars as a result of the recall than the valve springs it's supposed to be fixing, and they didn't wait until cars were out of warranty to issue the recall.
Subaru/Toyota share in some of the blame here.
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Subaru/Toyota identified a potential defect/failure, engineered a step by step repair for it that is provided to the dealerships/technicians and is covering 100% the cost of the correction on vehicles, what more should Subaru/Toyota do?
If the technicians at the dealership are performing a repair incorrectly that is causing a failure, that responsibility lies with the dealership. This is the reason why repair facilities (dealership & independent) have garage liability insurance, for customer issues caused by incorrect or incomplete repairs. If you have had an engine failure following the valve spring repair you first need to address it (professionally) with the dealership/management/ownership. If that does not bring about a satisfactory result then start a claim with the dealerships garage liability insurance. They will independently assess the situation and determine if the dealership or repair is at fault, if so, they will process the claim and facilitate the repair.
Just like there are legitimate failures due to improper repair methods during the recall, there are also failures that have nothing to do with the repair, i.e unrelated part failure, pre-existing condition, abuse, etc.