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Insurance issued the check last week, over 2 months after the flood.
The first time I called to see what was taking so long, the insurance company was waiting for a document from the finance company. Turned out they had faxed it to their phone number.
The second time I called to see what was taking so long, the insurance company had received the document but it was illegible. I asked them why they couldn't follow up on their own without waiting for me to call, and they said they'd try to do better.
The third time I called to see what was taking so long, the insurance company said that just the day before, they had called the finance company, who had agreed to expedite the issue. And then a week later the check was issued.
I had bought the GAP insurance in the heat of the moment, and later decided it was a mistake. However, it turned out to be a good deal in this case.
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