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I have had mixed experiences with them having placed well over 10 orders over the last 1.5 years of various $ amounts. Ive never had problem contacting them. Emailed yesterday for tracking on my package ordered Friday. He emailed me early this morning with tracking and package was already delivered in mailbox yesterday.
Main issue I've had is they never send tracking anymore and have to contact them for it. Haven't had issue cancelling an order that hasn't shipped, or getting missing parts sent out, just had to take a picture of what i received.
Also i think they recently downsized the warehouse and have a lot less inventory stocked now so a lot is on backorder. Just check it says in stock, and not ships from factory.
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