Quote:
Originally Posted by NCtoBRZ
They are just grasping for reasons to not cover the repair now... what happened to the service advisor that promised that it would all be covered under warranty? Do you have proof of timely oil changes to present to them?
They almost certainly cleaned it up before you showed up, they aren’t going to leave incriminating evidence of their shoddy work. It’s too big of a coincidence that your engine failed shortly after they worked on it.
It is possible for the rtv to end up anywhere in the engine... that is the root of the whole issue. There could be some inside of your oil filter, but it would be hard to present that as evidence after you’ve brought the filter home as they could try to claim you tampered with the filter or that you can’t prove at a later date that the filter was even the one on your engine at the time of failure. Good luck, you have a battle on your hands... don’t back down.
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The service advisor handed me off to the guy in charge of the garage and wasn't seen from again. This was around 5:30pm on a Friday. Unfortunately I do not have proof of oil changes, I never really thought this would ever be a thing that was necessary, clearly I was wrong.
You're definitely right about the Oil filter unfortunately. Not sure how much it may matter, but I intend on recording when we open it up(hopefully later on this evening) with my neighbors tube/pipe(?) cutter. I mean would someone
really just have an oil filter lying around that would (hopefully) have bits of RTV inside of it?