Quote:
Originally Posted by theadmiral976
The dealer wants a signature on an estimate that says the teardown will be covered by the responsible party. If the results of the inspection show an issue that will be covered under warranty, Toyota will honor the cost of the inspection and subsequent repair.
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That's not what OP said happened. He said they told him the work wasn't covered because there was metal in the oil. Unless he's misleading us, metal in the oil isn't sufficient evidence to conclude that he caused the problem and deny the warranty claim.
Quote:
Originally Posted by theadmiral976
... the dealer doesn't want to be on the hook for several hundred dollars in labor.
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The dealer is not on the hook for the labor costs. In a warranty claim, the manufacturer pays the dealer for the work.
Quote:
Originally Posted by theadmiral976
You make a very big assumption that "OP didn't do anything to cause the failure."
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No,
I don't make that assumption. The Magnuson-Moss Warranty Act of 1975 does. It puts the burden of proof on the manufacturer to show that the user caused the issue, similar to a presumption of innocence. The assumption is that the failure was caused by a defect in materials or workmanship until the manufacturer can show otherwise.
What he needs to do is get a lawyer who has a little experience with warranty claims to advise him and tell him the best course of action to get the repair done. My guess is that a letter from an attorney expressing an intent to resolve the matter in court would suddenly make them more amenable to doing the work under warranty to "preserve customer goodwill" or something like that.