Quote:
Originally Posted by Summerwolf
It's pretty obvious dealer #1 that did the recall and head gasket "repair" screwed up. You had a subaru rep and another dealer document this fact. I cant see why dealer #1 wouldn't be getting this fixed for you without much hassle. It may come down to going up the chain with subaru though to get them to do anything at the dealer level. All depends on how its handled by the service manager. They've already given you quite a bit of push back and a catastrophic engine failure so.... buckle up.
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I think I've been to the point when I call SOA they already have my information pulled and multiple reps there already know my entire situation. I try not to be the annoying consumer, but in this case I was calling and documenting every step a long the way with them to make sure no information was lost in between. I hope to get less pushback now with the information I have, but with this dealership I highly doubt that. Especially when the master tech there tells me that when servicing my headgaskets and valve springs, they do not remove my heads or valves. So anything related wouldn't be their issue.