Quote:
Originally Posted by maslin
Toyota didn’t screw anything up. Jimmy at Toyota of Santa Barbara (or whoever did the work) screwed up. Jimmy does not work for Toyota. Jimmy probably doesn’t even know anybody that works for Toyota.
Jimmy is employed by the dealership. The dealership screwed up. Toyota does not own the dealership, some guy named Trace with a yacht and country club membership does.
The dealer needs to fix the problem.
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I understand dealer-manufacturer relationship, i assumed the poster had contacted Toyota and that was Toyota's response. Often times you need to go over the dealer's head and call the OEM who will tell the dealer to own up to their shit.