Quote:
Originally Posted by ybotspawn
I spoke with a friend who is Lead Tech at a local Toyota dealership. He told me that his team is watching all of these and just smacking their heads. He told me the problem is definitely that the toyota techs in general don't have the kind of experience to do this work. So far his team hasn't messed up any of these, but the techs have lost money on every one they've performed successfully. Anyone who has worked in a dealership, as a tech, knows that warranty claims pay the tech differently than other claims. If the tech's take more than the allotted time, they start to lose money. Makes me wonder if Toyota allotted enough times to the techs, given their inexperience, with this level of work. The really disappointing thing he pointed out was that many of the techs messing up these jobs are senior guys making really good money.
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Not true at all. All work pay flat rate. Warranty, internal, customer pay, it’s all the same. The same job will pay more if it is customer pay vs warranty, but the system is the same.
Recalls are notorious for cutting the time payed on a warranty job. While replacing valve springs normally under warranty could pay 18 hours, now that’s it’s a recall they pay 12.
That sucks, but that’s the game. You lose money doing a set of valve springs, then you make 6 hours replacing ball joints in 45 minutes.
I’ve made 200 hours in two weeks, I’ve made 13 hours in two weeks. You have to play the game.