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I spoke with a friend who is Lead Tech at a local Toyota dealership. He told me that his team is watching all of these and just smacking their heads. He told me the problem is definitely that the toyota techs in general don't have the kind of experience to do this work. So far his team hasn't messed up any of these, but the techs have lost money on every one they've performed successfully. Anyone who has worked in a dealership, as a tech, knows that warranty claims pay the tech differently than other claims. If the tech's take more than the allotted time, they start to lose money. Makes me wonder if Toyota allotted enough times to the techs, given their inexperience, with this level of work. The really disappointing thing he pointed out was that many of the techs messing up these jobs are senior guys making really good money.
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