Quote:
Originally Posted by Tcoat
Toyota is not the issue. The dealers are. The techs do not work for Toyota even though that is the sign above the door. Please do not confuse the two.
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I realize it is the dealer/techs that are the base issue. I'm generalizing the whole company as Toyota, because they are techs who do the work for Toyota.
In the end, who is Toyota Corporate referring us (we have no option) to have the work done by? Toyota dealership techs. So in my view...it's still a Toyota company issue.
If the dealership doesn't back the work of their techs, who should hold the dealership accountable? Shouldn't it be the corporation whose good name is on the line?
All that said, my current stance is that I'll just not have the work done.
I was at the local service department earlier today (having them mount tires to my JDM wheels) and the recall subject came up since my VIN is affected.
The one guy said he hadn't heard of the issues, and that they hadn't had issues with any that they had done. I'm not sure how many that's been, but he did say they finished one a few weeks ago, and haven't heard anything negative. Also, according to him (a manager) and another tech, the Master Tech they have working on the recall is very meticulous and took longer than the allotted time to do the job and make sure everything was done properly.
Of course, you can always say that's to be taken with a grain of salt, because they work there! But I do feel better about the prospect of having it done (and having voiced my concerns). The other guy did say he'd been on some calls (I'm assuming with corporate) about the recall issues in general and is aware that there have been widespread problems. I didn't really get to talk to him much though.
I just don't have any experience with these guys, I've never had so much as an oil change done by them. Having them mount these tires will be my first experience. I've bought parts from the dealer, that's about it. Everything has always been pleasant though...and the guys I talked to today seemed like good guys who want to do things right. But again...I don't have any real relationship with them at this point.