Quote:
Originally Posted by DarkPira7e
One thing I'm curious about - are they priming the oil pumps on our cars before starting them? I'm on the phone with customer care right now, they know who I am before I give them the case number. Apparently the customer care department had never been contacted at the dealership. The woman on the phone noted that most of my concerns had been left out from my tickets as well. I had her be sure to note the following-
In my meeting today, while we were speculating causation, the tech responded that it's because the engines are "junk"
When the dealership let corporate know that my engine failed, corporate told them not to touch it. Turns out, the dealership did, and the corporate tech wasn't who took it apart.
I also had her add that I have several photos showing excessive rtv on several areas, and that today I was able to see the oil pickup - with small rtv bits on it.
Here are my photos, a couple I had shared previously.
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I missed these pictures earlier. They completely failed on that timing cover. They didn’t even come close to doing it correctly. You have a very good case against them on this one. They applied the packing inside the inner grove. It’s supposed to be on the top of that L grove not down inside the L grove. The service manual explains this but the diagrams take a little studying before it makes since. The recall instructions have improved diagrams that even a toddler can understand. They also didn’t use TB1217H.
I’d fight them hard on this one.
This PDF explains how the packing on the timing cover belongs on top of the L grove not inside the grove as they did on yours:
https://static.nhtsa.gov/odi/rcl/201...8V772-5835.pdf