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Originally Posted by xjohnx
Fair enough, although I guess the NHTSA investigation I opened will determine if Subaru is following in good faith the guidelines they set forth when issuing the "voluntary" recall.
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I think you may be right about the aftermarket parts though. If you read through the
Subaru instructions (did not review Toyota) on page 3 it says:
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Check for any vehicle modifications. If found, document them using the existing process outlined in the Claims Policies and Procedures section 8.4.45 “Procedures for Assessment, Documentation, and Notification of Non-Warrantable Repairs” using the “Vehicle Modification and Accident Damage Report” found on Subarunet under Service-Technical / Forms / Downloads.
• Note and review any items needing attention with the customer BEFORE proceeding. Having the customer initial these item by item on the repair order is highly recommended.
• Contact the SOA Techline immediately to review any concerns believed to be impeding or preventing proper completion of this recall. There should be very few if any cases where this would be necessary. A severe example of an impediment would be if the wrong specification engine is found to be installed. Nearly all aftermarket modifications can be worked around or removed to allow valve spring replacement to proceed.
• Contact the SOA Claims Team should removal and / or reinstallation of these customer modifications require significant additional time.
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So at minimum it would appear that Subaru may be willing to pay for the workaround if it's reasonable.