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Hey all - I'm going to lay this out here. I am a female. I get a lot of shit when I go to dealerships. I am often lied to by the service advisers or they omit information all together because this isn't my forte. I am a very technical person, but I don't have time to repair my own vehicle so I rely on this forum to make sure that when I go in I am as knowledgeable as I can be.
I had my recall scheduled for today (Toyota of Irving), but they wanted to charge me full price for spark plugs & serpentine belt replacement. Thanks to this forum, I was informed that those had to be removed anyway and they should only be charging me for parts. I cancelled my appointment and called another dealership. I did call the service manager at Toyota of Irving and he assured me the service adviser was incorrect in trying to charge me full fee for those replacements.
So with that said, and my appointment now scheduled for next week - should I go ahead and cancel that? This thread makes me feel like the Toyota dealerships still need some time to work out the kinks here...
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