Quote:
Originally Posted by soundman98
considering that they need to pull the motor out of the car to perform the recall, it's going to leave a lot of angry techs and service writers.
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Dealerships are paid parity, i.e. retail labor rate, for warranty repairs. They usually welcome the recall business. It's profitable if they beat the flat rate book labor allowance, lets the master techs do something more interesting than quick maintenance service jobs, and gives the new vehicle sales side a chance to interact with customers they may not have seen in a while.
It's the angry customers who will need TLC and dealerships have gotten much better at that than the old days before warranty parity incentivized quality repairs and customer relations.