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It's not you, the factory head unit really is that terrible. It is slow, connects at random with BT and sounds like garbage. The only real solution is to upgrade to an aftermarket head unit, which will fix all of those problems. I bought my BRZ planning from day one to upgrade to an aftermarket head unit because I wanted Android Auto (which wasn't available as a factory option for the 2017 model) and I could tell even on the test drive that the factory 6.2" system was garbage.
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