Quote:
Originally Posted by ermax
So what they are basically saying is changing your own oil voids the warranty? What a bunch of BS. Im curious if there is a way to sufficiently prove to Toyota that you’ve changed the oil. Recipes apparently aren’t enough. Do they need a freaking time stamped video?
|
I even asked the Toyota Cust. Relations rep about recording maintenance. I pointed out there's nothing in the warranty or service manual describing how maintenance should be recorded. He didn't have an answer because Toyota doesn't have a recommended process for documenting maintenance outside a dealership.
From the sounds of it, they're going with 'insufficient' maintenance records and "usually this kind of failure is caused by over rev." The FTC's interpretation of the Magnuson-Moss Warranty Act requires a manufacturer to prove improper maintenance caused the specific damage for which repair is sought. Toyota should also be obligated to prove an over rev caused the damage according to the FTC's interpretation. It shouldn't be enough to say "well, usually this only happens when the engine is over revved, and you have excess clutch wear."
One of the most frustrating things is that it seems that the consumer protection law in place doesn't mean jack sh!t to Toyota. And outside of dispute settlement, the consumer has to gamble things will work out in court to actually see the law enforced.