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Old 05-16-2018, 03:37 AM   #22
mkodama
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Join Date: Dec 2016
Drives: 2017 BRZ
Location: SF Bay Area, CA
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Subaru replaced the center caps free of charge.

-Called dealership parts department, ~$30 for Subaru caps and $50 special order for the STi caps, this is more than I want to pay on plastic caps that pop out.
-First local dealership service advisor I talked to told me centercaps are not covered by warranty, I said “Oh, so it’s normal for these to fall off?” He backtracked a bit and then elaborated that “the warranty item is no longer present.”
-I emailed Subaru NA and they said to schedule an inspection of the matter at that dealership and provided an SR#. I let them know what date the inspection was scheduled.
-Dropped my car off at the dealership in the morning and picked it up at lunch, they asked for the SR#, this second service advisor was super friendly, and sent me on my way with two new centercaps and a receipt for $0.00
-Subaru NA gave me a follow up call an hour later and I let them know I was happy and told them “Thanks!”

Really liking Subaru at this point.
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