Quote:
Originally Posted by Tristor
Yep, there's several other posts on this very forum about it and it's an item addressed in most engine build services. Early model years definitely have a possibility of rocker arm failures. There's no way he's "never heard of it" unless he was living under a rock.
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Working in the service industry, I understand why they are either lying about this OR why they are telling the truth.
They could be telling the truth if they don't service many BRZ's and it may have just fallen under their radar. If you've only serviced 100 BRZ's all year, it's unlikely that you've come across this issue recently enough for anyone to remember it. If you did, it was ignored and handled as a one-off and forgotten about.
Alternatively, they are lying about it. This is more likely and there are many reasons why they do it. First, even if you have seen something similar before, the underlying issue could be completely different so you could be erroneous. Next, admitting to a known issue tends to make customers expect that it will be covered for free and why would corporate or the dealership eat that cost when they can pass it to the customer? Finally, the company you represent doesn't want to have users demanding a recall for known issues because it costs millions to deal with that.