[BFIFE22]

Sorry for the long story, but I need feedback on if I'm going about this the right way, or if anyone has been in this situation before.

So a few weeks ago, I ordered a set of Rays 57CRs from 86Speed, and 4 tires from Tire Rack. I had the tires shipped to the Firestone closest to me, which I haven't had any issues with before today. I set an appointment for 8am today to have the tires mounted on the wheels, and I brought just the wheels so I could still use my car today. I left at 8:30am, after the tech told me Rays wheels go on ricers and how he works on his friends 350z. I was told I would get a call when they were done (last time I had them do this, it took just a couple hours)

Fast forward to 2pm, I need to run a couple errands, and give them a call to see if they are close to being done because I could pick them up while I'm out. Tech said they haven't gotten to them yet, but he'd personally make sure they were done before they closed, and I'd get a call. At this point I wasn't going to call again because I was told twice they'd call me, and I didn't want to seem too impatient.

Then at 5 the tech calls me, asks why I'm not there yet, and says we need to talk when I get there. At this point I'm extremely flustered, but figure getting mad over the phone isn't going to help the situation. I get there, and the tech shows me where the machine to mount the tires "messed up and almost took his finger off", and marred the inside of the barrel of one of the wheels in 4 spots, and how "these things unfortunately happen in the industry". He tells me to come by tomorrow and speak to the manager Jeremy about getting a replacement, and that he almost fainted when he saw how much they were. The receptionist took a few photos of the wheels, didn't charge me anything, and I left with the wheels.

My plan is to not mount the wheels, speak to Jeremy tomorrow about a replacement, and verify where they are ordering it from. They said they will take the tire off of the bad wheel and put it on the new wheel when it comes in, and I can run the wheels until then. Anything else I should make sure to do to cover my ass?