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If ecutek software see dongle key it will run and get to state your in with RED indication in OBD and K line connection.
As soon as you plug in ecutek obd cable into pc (without car connection) those RED indicators should go green. If they don't cable has gone faulty or the drivers/software needs reinstall.
Try removing then reinstalling ecutek software (don't do this if you have a licience that has not been transferred to ecu) if still no go contact ecutek support
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