[Tcoat]

Originally Posted by Cole

To be honest, I understand the why of it, but I don't agree with just how far it goes to protect the buyer. In my case, I got called a "fucking piece of shit" via email by the buyer, because he wasn't able to get the item working, then saw a dispute shortly after. I know for a fact that the item was working, since it was working when I removed it from my computer.

But, I've responded, said my piece, and we'll see what happens. The really shitty thing is that PayPal has taken $300 from my account just because of the dispute, without anything even being decided.

Also, I keep using "dispute" but it hasn't been escalated yet, right now it's just at the "the buyer has a problem, let's deal with it" stage.

I don't have a load of experience selling stuff but we did sell a bunch of collectors plates for my mother in law.
One woman wanted her money back (but keep the plate) because she claimed that the number on the back did not match what we had posted. EBay reviewed it and all the pics and said that it was exactly what we had said it was so ruled in our favour. PayPal however still gave her the money back after the EBay decision. We had to fight for weeks to get them to reverse it.