Quote:
Originally Posted by Tcoat
Yep. They put the rule in place due to the very large number of buyer complaints about defective, wrong or just plain fraudulent items being sold but they swung the pendulum too far the other way. There needs to be a happy medium someplace but when everything goes in favour of the buyer that ideal can not be met. I find it odd they went so far in the buyer's direction when it is the seller that is actually paying for the service.
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To be honest, I understand the
why of it, but I don't agree with just how far it goes to protect the buyer. In my case, I got called a "fucking piece of shit" via email by the buyer, because he wasn't able to get the item working, then saw a dispute shortly after. I know for a fact that the item was working, since it was working when I removed it from my computer.
But, I've responded, said my piece, and we'll see what happens. The really shitty thing is that PayPal has taken $300 from my account just because of the dispute, without anything even being decided.
Also, I keep using "dispute" but it hasn't been escalated yet, right now it's just at the "the buyer has a problem, let's deal with it" stage.