Quote:
Originally Posted by Dadhawk
This is the new eBay "problem" since they've changed their policies to project the buyer a bit more. People claim perfectly good parts are broken on delivery in hopes you ask not to return them since the seller has to pay the return shipping.
I had this happen recently with a Volvo window register I sold. We had purchased it for SonHawk's '98 Volvo, but the car was totaled before we could install it. The part had been bench tested by both the salvage yard and later by me, so I knew it worked.
Buyer claimed that after spending money to have it installed it was determined to be non-functional and wanted a refund. My ad clearly said it was used/bench tested but sold with no warranty and no return if installed, but I said if the buyer would return it I would refund their money. eBay sided with the buyer, but did say they had to ship it back, at my cost. Buyer never shipped it back, so eBay closed the case.
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Yep. They put the rule in place due to the very large number of buyer complaints about defective, wrong or just plain fraudulent items being sold but they swung the pendulum too far the other way. There needs to be a happy medium someplace but when everything goes in favour of the buyer that ideal can not be met. I find it odd they went so far in the buyer's direction when it is the seller that is actually paying for the service.