|
I think this is finally done. In my 2nd bring-back (2 weeks ago) I initially asked them to just fix up the fender gaps/hood gap and a part of over-spray that was not done correctly the first time I brought it back. After dropping the car off I ended up sending an email asking them to repaint the hood since the car should look nearly new when leaving the shop (the painted parts at least) and I knew I'd be disappointed forever if it was not corrected...I even offered them money for parts & labor. I heard nothing back from them after sending that email. 1.5 weeks later my claim adjuster leaves me a voicemail and said an appraiser is going out to take a look at the car and asked me for specifics about what was wrong; I explained and sent her a ton of pictures. I wasn't sure if he was trying to get more money or to deny fixing it or what. Today I get a call that the car is done and he tells me they took everything apart and fixed all gaps and repainted everything (hood, bumper cover, fenders) which I was not expecting. I get there and the car looks awesome and the owner was super cool about it.
I think he realized through this that his quality control is going downhill and he is going to work on how they handle things better. He was really apologetic and cool about it. So glad I pushed to have this stuff corrected. I will post some pics when temps are half decent.
|