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I even said to the salesperson: I know that there is a general knowledge, but I need it read from spec sheet from the company. When someone asks for a life or death product such as a tire, the safety range of operating it, optimal, etc, to go and read about that "if it is available at all" (i always give that out as sometimes the information is not known), then the person should find the exact piece of information. I sold tv's and appliances at a private store. When someone had a numerical question, specific operating question for a device, it might take a week and a few calls to get the fax of a manufacturer's data sheet, but they do exist. There is always an exact answer by a manufacturer or spec/engineering team. It exists and always exists for all products that have a real manufacturer (not some asian random website). In sales, if one is mentally alive, they know when someone is asking a very specific technical question and you answer them: I do not know exactly, I know generally, but you seem to be the customer that really desires to know the real numbers. Then, you either get them or say we can't get them we just are a lamo website seller operating via connected telephones on commission.
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