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Had the front end of my WRB '15 rebuilt over the summer. The work done was OK, but just. After a fair amount of back and forth with the insurance co/body guys (2 diff shops in dif states) it was finally done to my satisfaction.
One of the (few) good things about using a carrrier's "preferred" shop is, in my case at least, the repairs carry a lifetime warranty, and it gave me additional leverage with the carrier and the shop(s) to finally work the kinks out.
Body parts do not come painted, but have to be matched and blended by the shop. In your case, I'd say the shop missed the mark by a very wide margin. I would have no qualms about bringing all the issues you raised, as well as any others a fine tooth comb can unearth, to their attention with the polite insistence that the car be brought back to the condition it was in before it was damaged.
Your relationship to the ins carrier could be a blessing, or a curse, depending on your place in the corporate food chain. Wish you the very best of luck.
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Slow is smooth, and smooth is fast
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