[Turbowned]

Good to see that they worked to rectify the situation. Customer service is THE service that a dealer provides. It's the one thing that they are supposed to do. You can buy any car anywhere, and for probably less money. What customers want is the value in getting excellent customer service and a positive ownership experience. Any dealer worth its salt should know that, and it's the key to their success, because repeat/referral business is the best business!

Originally Posted by kndonlee

I've seen this too. I had a VW Jetta/Audi A3. Audi definitely runs circles around VW, but VW still has the same lineage of care and service. VW and Toyota being on the same playing field, VW still trounces the experience I had. Also had a S2000/Integra/RSX/TL from the Honda/Acura world, and the non-upscale brands still did well.

The wifey's already made it clear that the next SUV will be the Q5. I really was trying to get her into an RX series, or even the Lexus CT (a3 replacement), but nope nope. This sealed the deal for the Q5.

Regardless of the dealer service, the Q5 is a better choice over the RX anyway. There's a reason it's the top-selling SUV in it's class. We can't keep enough of them in inventory - 90% of them are pre-sold before even touching dealer lots!

Originally Posted by fistpoint

The dealership is your problem, not the maker of the vehicle. If your wife thinks passing up on a Lexus for an Audi is a good idea, then I feel sorry for your pocketbook in the future.

I think that Lexus will drive twice as far and twice as long as that Audi. Audi's sure do look nice though.

Bullshit. Audi's last just as long as Lexus' do. Go search Craigslist for any Audi under $10k; you'll come up with dozens of examples with 150-250k+ miles on them. Their reliability has gone way, way up in the past 5 years, too - no more timing belts to snap or air suspensions to fail. Audi is known for oil consumption problems, but Toyota is known for sludge problems, so pick your poison - both manufacturers have TSB's out and will fix them under warranty. That and the fact that Audi were recently rated "Best Total Cost of Ownership" by KBB should seal the deal. Considering an RX costs the same as a Q5, I'll take the one that's designed to be driven at triple-digit speeds on the Autobahn, not the over-glorified Highlander. I can't believe Lexus has the nerve to charge that much money for a Tier 2 luxury vehicle! I could understand if it actually cost less than a comparable German car, but they don't anymore! How foolish.