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We have no issues with UPS at work.
All our shipping insurance is done via a different company (not the standard UPS insurance via Crawford & Company). Blanket coverage for everything we ship (approx. 150 packages a day, approx. $30-50k per week via all carriers, plus covers all inbound shipments to us + drop ships to our customers where we have a financial interest in the shipment).
The import processing fee can be negotiated and reduced. It depends ENTIRELY on the shipper to negotiate these things with the carrier. We negotiated with UPS to basically reduce this fee to zero. Declared value is entirely different and at the discretion of the receiver, since this impacts claim value in case of shipment damage. You can even move over to API and do away with Worldship completely, and move to paperless invoice to reduce the fees to zero. Or, the shipper can simply pay for these things up front for the end user should they choose.
Every carrier has their pros and cons. We have not gone over/back to FedEx because they have not given us a compelling reason to switch.
-alex
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