Quote:
Originally Posted by humfrz
I didn't say it wasn't possibly true, I just find it difficult to believe.
humfrz
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Quote:
Originally Posted by humfrz
Oh, my, has this been your experience ... ??
I find it difficult to believe that if mechanic (even a regular customer) breaks a tool and calls Snap On, they will send a truck to that location, that day, to replace the tool ....... 
humfrz |
Quote:
Originally Posted by strat61caster
The version I heard is the dude who owns/runs the truck/franchise makes the rounds regularly, he's not on call per se but he'll hit up auto mall X every other Tuesday and the town over on Wednesdays or something to that effect.
So if a mechanic breaks a tool he knows he'll have a replacement in his hand in the next week or so, and can probably arrange for faster delivery/pickup if necessary.
Man you just take every opportunity don't you?
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We have one that services our one plant. He comes by every Tuesday between 2 and 3 so that he can catch two shifts.
If somebody needs something they can call and depending on where he is on his route he will be there anywhere from 15 minutes to 2 hours later. In those cases he drops what was needed and try's to make up the time to get back on his schedule. He jokes that he liked the pre cell phone days when nobody could find him but I am pretty sure he would rather have the guaranteed sale from the call in over sitting in a parking lot.