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Sorry to hear about your troubles. Hopefully you'll get stuff squared away soon. I kinda lump auto repair guys and general housing contractors in the same bucket; trying to skimp and save money by choosing the cheaper guys is going to cost you more in the long run. Going with more expensive reputable people won't be a guarantee for quality work, but they are more likely to fix mistakes to protect their reputation.
On the bright side, at least it sounds like your insurance guy is pretty likely to go to war for you.
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