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Darkiv posted in a thread about the Magnuson-Moss Act. "They cannot deny a warranty claim unless they can prove that whatever your modification was regardless of if it was done to the transmission or not caused the issue. And they have to prove it, not just say it."
Act
Follow up question since I didn't have time to watch your videos at work -
1. What parts/mods did they say caused the failure?
2. What part do they say is failed? My specific issue (I think) is with the 4-5 / 5-6 single cone syncro.
The comment I made, (4k left on my 36k warranty) initially was: I am having issues/resistance/grinding when trying to up shift into 5th with anything over 4k RPM AND/OR down shifting from 6th into 5th at any appropriate RPM, I told them that I did a trans/diff flush and and replaced with OE+ fluids but the issue persisted over 2k miles before I took it to them.
The SA at the dealer knew my car was modded, and told me they where tuner friendly, (a majority of tech's have STI's modded) but not to BS them. He also stated to me that no way was my car powerful enough to bang on 4th/5th/6th at a track/HPDE event or freeway pulls.
As of today, I am 4 business days with my car at the dealer. The master tech who's working on it is awaiting a tech call, the master tech even told me that he was going to replace all 4 of my coil packs because coil pack 1 was going bad (Apparently I eat cylinder 1 coils like breakfast - I am on my 3rd) I was advised to visit the dealer tomorrow (Day 5) and request a loaner car until my repairs where completed.
How that tech call goes, I have no idea. The SA said that the master tech working on it, basically types up all then notes and then someone at Subaru NA will be the final decision on what needs to be replaced or repaired.
I think a few factors go into getting support from a dealer:
1. As the customer, being calm, collective and respectful with SA's get you HUGE points. Don't walk in with you go-pro and your "crew" thinking that your mommy and daddy own the place.
2. Not being pushy with SA/Tech/Dealership. Shit takes time, your not the only person in line.
In the last 4 days I called once. Day 4 just to get a status update.
3. Understanding the dealerships role, your role as a client and everything in-between.
While many argue this car is/isnt "track use" or have videos/ad's showing the car with mods/track days. You have to understand that its a Sales/Marketing technique. If you take a brand new 86, do a ton of mods that Subaru cannot say 100% it will "work with the car" then drive it like you stole it and post it all over the Internet. Well, sorry I don't feel bad. This is where social media screws young people. All the shit you put online is online forever. I mean come on, you don't see TJ Hunt going to a Subaru dealer asking for service do you?
There is a HUGE line between sales/marking and the physical build/intended use of the car. If you want an OE track car, buy a Porsche CUP car and ask what type of support you get. NONE. I think Ferrari FXX is the only customer facing car that does come with support, but you cant drive that on the road nor will Ferrari let you keep it at home. I am sure they have more unique cars that may have race setups from the OEM side, I just don't have the money to know about them
I hope it all works our for you and anyone else in the same boat (myself included), I also hope you have your expectations in order. The real world has a nasty stick it will be happy to beat you with in life.