I know i'm digging this post back from the grave but unless your state is lax with the laws what they did is actually illegal.
They cannot work on your vehicle with a a parts and labor estimate and it must be explained to you and signed.
while doing the work if another problem is found or for whatever reason some extra work is going to be required they must contact you for approval and a new estimate before doing the work.
my guess is that the person you talked to on the phone only gave you the parts cost and never added labor? either way they hosed you hard. might want to look into some kind of legal action or at the very least contact the Service manager and GM of the dealership. thats is a very serious issue and they should be very concerned about it happening.
Quote:
Originally Posted by Mattstermh
^ I didn't sign anything with a price quote on it. She quoted me 5 prices while I was on the phone (50, 60, 130, 200, 105, which I am fine with, even if it goes to $700)
Then I went in to pick it up after they closed (only the receptionist was there) and I had to pay to get my car
|