Quote:
Originally Posted by Loki556
Hey Karlos. My experience was with Torque Toyota, North Lakes. I called them at 10am on June 4th, just after the pricing was released and was told that they have two cars still unallocated for delivery in June (!!!). I placed a deposit over the phone and started counting the days. Then I get told there is a delay and eventually that there has been a "mix up" and no car is available for delivery, it was "double sold". The option offered was to go into the queue with the estimted delivery date of August/September. I said I will think about it and consider a test drive first. After the test drive late on Friday evening 22 June, I went to a couple more dealerships on the weekend 23/24 and got back to them on Monday saying I want to go into the queue. At that point I was told that I took too long to decide and the place in queue is gone.
Got my money back as I had a delivery date on the contract, but I will never ever deal with Torque Toyota again. All this time I was treated with total lack of customer service - the only way I could even get real information was actually drive up to the dealership and demand to talk to the sales manager - who proceeded to give me very different delivery estimates from what the salesman was telling me in the first place. Sales Manager still told me that basically, they don't care about customer service with the 86, as the car will be sold regardless.
Great work Toyota on attracting new customers!
PS: Have to mention the alternative - Toyota Sci-Fleet Kedron have been very good, if they had stock I would consider buying the car off them. They are unfortunately pretty sure that they can't deliver until very late this year/early next year (I appreciate this rather that telling me porkies) and I believe that if I still want the car by then I'll be able to get it sooner from carsales.
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Same for me at this dealership, I was first to pre order in march no car till september / october.............
I am over it , sucking it up, waiting patiently......... ordering parts while I wait.