Quote:
Originally Posted by Ardmore Toyota Scion
Hello Donald,
My name is Ryan and I am the Vice President of Marketing for Ardmore Toyota Scion. I enjoyed meeting you today here at the dealership and discussing your experience. I agree with everything you have said and I personally apologize for your experience. You purchased a wonderful car in the Scion FRS and we could have done better. We dropped the ball and when I look at our overall customer satisfaction surveys, that is not like us. Your experience is one which we have brought to the attention of our sales staff and parts staff. With the Scion FRS being a new model that was just introduced, the process for the radio was something that we were not setup for with the Manufacturer. We were able to learn from this. As I had mentioned to you, this is my families’ dealership, and I take great pride in how we treat our customers. I hope that the time we spent together here today showed you that Ardmore Toyota Scion is a good dealership with good people. I am always here for you to answer any questions or concerns you might have. I am also here to help try and answer the questions of any other Scion FRS enthusiasts. I enjoyed speaking to you this afternoon and I look forward to speaking with you again. Thank you again, Ryan
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Ryan,
It was a pleasure. I'm grateful for your candidness and humility throughout the whole situation. Your proactive phone calls from the moment my letter hit the net are a huge boost in my book that the ownership is making a conscientious and hard-earned effort to ensure that every customer has an excellent experience.
It's never when things are going right that one has an opportunity to shine. I'm glad that we've all made a step in the right direction for the future.
I hope that my next service, parts and potential car(s) if they are Toyota's, I'll have an opportunity to give Ardmore another shot.
Thanks for your time and sincere apologies,
Donald