Quote:
Originally Posted by Norcalscionchamp
Like I said mistakes get made, but the way that both parties react and communicate with each other can make the difference...kudos to this guy for coming in to try to make things right... But I doubt it will matter... The customer's whole experience has been absolutely ruined by not having the stock stereo that he won't even really need because he's upgrading to an aftermarket one lol...I hope he give the dealer another shot so they don't get tanked on the survey, but my guess is that he will never get a Toyota or Scion ever again...keep bending back
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Norcalscionchamp, it sounds like you've had some bad experiences with some other customers. This is not the venue to apply that frustration to a situation that does not apply. To apply sweeping generalizations, I can see the seeds of frustration that entitled west-coasters have sown upon your selling experience.
If you take a moment and reread the original posts, I think you will find there are some significant details particular to this transaction that is usually not a "soft" mistake that's easily correctable.
The unacceptable items that were pointed out were points of principle that were crossed, not a matter of an insignificant t not being crossed or an inconsequential i being dotted.
I had a unit promptly installed in the car post-purchase. Getting the OEM radio was more of a chore than a final item to be delivered. Throughout the process, I was forgiving and providing as much time and benefit of the doubt as possible. When my radio was sold to another FRS customer in the name of a sale, this is when I was infuriated and "escalated" to the world, to provide a venue of accountability.