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Like I said mistakes get made, but the way that both parties react and communicate with each other can make the difference...kudos to this guy for coming in to try to make things right... But I doubt it will matter... The customer's whole experience has been absolutely ruined by not having the stock stereo that he won't even really need because he's upgrading to an aftermarket one lol...I hope he give the dealer another shot so they don't get tanked on the survey, but my guess is that he will never get a Toyota or Scion ever again...keep bending back
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