Quote:
Originally Posted by soulreapersteve
I'm going to stop asking if they need any help with other stuff. I'll just ask them to put in another ticket.
Supporting users for one company isn't that much of a headache because you'll know the ins and outs of the set up.
I'm supporting users from 60+ different environment. I pray whenever viewing a ticket that documentation is up to date lol  |
That sucks. I'm usually lucky enough to have a known starting point when troubleshooting.
Customer interaction on the other hand... Imagine if your customers, vendors, and end users were your company's direct competition. In addition to solving technical problems, most interaction is a game of chess and minesweeper. Grumblegrumblegrumble...