Quote:
Originally Posted by Tcoat
Please do not turn into one of these ****head call centre guys that plays the "oh do anther ticket for that" card all the time.
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Quote:
Originally Posted by Ultramaroon
It's not, or shouldn't be your responsibility to deal with management's failure to staff adequately.
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I think the main problem is how some if not all call centers are operated like modern sweatshops. I used to hear this all the time from our colleagues at the helpdesk who passed tickets to us resolver groups, their turnovers for n00bs just kept getting higher over the years as they got more micromanaged.
So whenever I call into some helpline for anything I try to be very nice cuz I know how tough these call center jobs are at times. Self-served web portals are trying to phase them out like McD's kiosks.