Quote:
Originally Posted by soulreapersteve
I'm going to stop asking if they need any help with other stuff. I'll just ask them to put in another ticket.
Supporting users for one company isn't that much of a headache because you'll know the ins and outs of the set up.
I'm supporting users from 60+ different environment. I pray whenever viewing a ticket that documentation is up to date lol  |
Holy shit 60+ different environments but are they at least remotely related?
Back in the day the worst I've heard was one supporting 4 different companies with completely different backgrounds and environments from someone that used to work for one of our main competitors (who later merged with another big competitor).
Quote:
Originally Posted by Ultramaroon
Service is all about empathy.
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This is very true. My old environment had around 20,000 users but a lot of them remembered me by name cuz I went out of my way to help them. But in the end, it was the people that told users to keep calling in new tickets that survived the layoffs, cuz that artificially made their numbers look real good to management in terms of creating more unnecessary work for everyone else.